- How long does it take until I get my final product?
- How much are the shipping costs inside of the EU?
- How much are the shipping costs to non EU countries, Asia, Africa, USA and South America?
- Can I actually see the current status of my shipment somewhere?
- What if the shipment takes longer than expected?
- What should I do if the shipment does not arrive at my home or office address?
1.How long does it take until I get my final product?
Our hand made shirts, blouses and polo shirts are normally shipped within 3-5 weeks. Suits, trousers and jackets are shipped within 4-6 weeks. The delivery time can not be guaranteed. When there are questions in regards to measurements, an ordered fabric is not available, the finished product has failed quality control or other unforeseen events occur then the delivery time may be longer. We do everything in our power to deliver quickly.
2.How much are the shipping costs inside of the EU?
The shipment cost is a flat fee of EUR 8.50, whether you
order 1 product or 50. Shipping is free at a minimum order value of EUR 100.
3. How much are the shipping costs to non EU countries,
Asia, Africa, USA and South America?
The relevant price lists will be available soon.
4. Can I actually see the current status of my shipment somewhere?
You can check the current status of your order in your personal client section on our website. We would kindly ask you to log into our website. Then go to menu "order status”. You will be informed about any changes in your orders status by an automatically generated Email.
5. What if the shipment takes longer than expected?
If you are waiting for your product which has the status "already shipped" but you have not received it, please contact our customer service.
6. What should I do if the shipment does not arrive at my home or office address?
In this case we kindly ask you to contact our customer service department.
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